Terms of Service

Welcome to AteexCloud ("Company", "we", "our", "us")! These Terms of Service ("Terms", "Terms of Service") govern your experience on our website at https://ateex.cloud and all other subdomains.

Our Privacy Policy complements these Terms, providing insights into how we collect, protect, and disclose information resulting from your interaction with our web pages.

(1) To access and utilize our services, customers are required to complete a registration process. By registering, the customer acknowledges and agrees to these terms and conditions.

(2) Registration requires the provision of a valid email address, a unique username, and a secure password. For certain contractual products, additional personal information, such as address, phone number, and date of birth, may be required. Providing these details is optional unless specified otherwise.

(3) The customer guarantees that all information provided during registration is accurate, current, and complete.

(4) It is recommended for free hosting users to bind their Ateex account to their Discord account.

(1) The free hosting service is available to users who comply with our policies.

(2) Users must not use the service for any illegal or prohibited activities.

(3) The free hosting plan includes limited resources.

(4) The service may include ads or promotional content as part of its offering.

(5) You agree not to use the free hosting service for:

• Hosting malicious, illegal things.
• Engaging in activities that harm our infrastructure or violate the rights of others.

(6) We reserve the right to terminate or suspend your free hosting account at any time, with or without cause or notice.

(7) Accounts may be terminated due to violation of our terms or policies.

(8) We are not liable for any data loss, downtime, or damages arising from the use of our free hosting services.

(1) We offer paid hosting services, including web hosting, Minecraft hosting, gaming server hosting, VPS hosting, and related services.

(2) You agree to pay the subscription fees for the hosting plan you select. Payment is due in advance according to the billing cycle you choose.

(3) We reserve the right to change our subscription fees, but we will notify you of any such changes in advance.

(4) Account Usage Responsibilities:

• (a) You are responsible for maintaining the confidentiality of your account information.
• (b) You must ensure all activities under your account comply with applicable laws.
• (c) You are responsible for managing your hosting resources within your plan's limits.

(5) Service Limitations:

• (a) We do not guarantee 100% uptime.
• (b) We may limit resource usage if it exceeds your plan's limits.
• (c) Paid hosting plans come with priority support.

(a) We will store your service's files on our servers. Backups may be stored depending on the product purchased.

(b) While we make efforts to take backups, it is not guaranteed. It is the customer's responsibility to ensure their own backups.

(c) Ateex.Cloud is not liable for data loss through higher power or human error.

(d) We provide complimentary data protection services. Contact us to enable this feature on your server.

You agree not to use the hosting services for any illegal, harmful, or abusive activities, including:

(a) Hosting or distributing malware, viruses, or illegal content.

(b) Hacking, phishing, or activities that compromise service security.

(c) Engaging in activities that negatively impact server performance or reliability.

We may suspend or terminate your hosting services if:

(a) You breach these terms.

(b) Your use exceeds allocated resources.

(c) You fail to make payment for services.

(d) We discontinue or modify the hosting services.

(a) You may request a refund within 24 hours of initial payment, as outlined in our Refund Policy.

(b) Payments for VPS hosting services are non-refundable.

(c) No refunds will be provided after the 24-hour period.

Ateex.Cloud assumes no liability for any direct, indirect, incidental, or consequential damages arising from the utilization of our hosting services.

This disclaimer emphasizes the importance of assessing associated risks and serves as a comprehensive delineation of our liability.

Please be advised that there may be a delay in the delivery of your VPS due to exceptionally high demand.

We provide technical support for issues related to our hosting services. However, we bear no responsibility for issues arising from third-party plugins or modifications.

Users are encouraged to exercise due diligence in evaluating and troubleshooting any issues stemming from external modifications.

We take abuse complaints seriously and require a response within 24 hours to avoid suspension or termination of your service.

Repeat or intentional acts of abuse may result in immediate action, including charges for system administration work involved with delisting IP addresses from spam databases.

By engaging with AteexCloud's Hosting services, you acknowledge that you have read, comprehended, and agreed to the terms encapsulated in these Terms and Conditions.

This acknowledgment, in conjunction with our Privacy Policy and Acceptable Use Policy, forms a legally binding covenant between you and AteexCloud.

(1) We aim to provide 99.5% uptime.

(2) SLA credits may be offered in case of outages beyond this threshold. These credits are not applicable to free hosting plans.

(3) Downtime due to abuse, customer error, or third-party issues is excluded from SLA credits.

(1) You are responsible for securing your account credentials.

(2) Immediately report any unauthorized access to us.

(3) We are not liable for losses due to compromised accounts.

You retain full ownership of the content you host, provided:

(a) All hosted content must comply with applicable laws.

(b) Hosting illegal, copyrighted, or harmful content is strictly prohibited.

(1) Excessive consumption of resources (CPU, RAM, disk I/O, bandwidth) is subject to monitoring and restriction.

(2) Activities such as crypto mining, constant background tasks, or resource abuse are not permitted.

(3) A fair usage policy applies to ensure service quality for all users.

(1) We may send important service alerts and updates via email or Discord.

(2) You are responsible for checking and responding to these communications in a timely manner.

Any threats, abuse, or harassment directed at AteexCloud staff, whether through support tickets, chat, or Discord, will result in immediate account suspension or termination. We enforce a zero-tolerance policy.

We rely on third-party platforms including WHMCS, Pterodactyl, PayPal, and Stripe.

We are not responsible for service interruptions or failures caused by these third-party providers.

We reserve the right to modify these Terms at any time.

Material changes will be communicated through the client area or via email.

(1) We comply with the DMCA and process takedown notices as required.

(2) If we receive a valid takedown request, the content will be removed immediately.

(3) Repeated copyright violations may lead to account suspension or termination.

(1) Reselling VPS without written permission is prohibited.

(2) Unauthorized reselling will lead to immediate account and service termination.

(3) To become an approved reseller, submit a request through a support ticket along with your business intent.

(1) You may manage IP whitelisting and firewall rules via the control panel, where available.

(2) Misuse, including blocking AteexCloud infrastructure or malicious configuration, may lead to suspension.

(3) Advanced users may whitelist IPs using cPanel or server terminal access.

(1) We guarantee 99.5% uptime (monthly average) for all paid services.

(2) SLA does not cover downtime from scheduled maintenance, user-induced issues, or force majeure.

(3) SLA credits are issued upon request and apply only to eligible paid plans.

(1) Dedicated IPs must not be used for activities such as spamming, SEO manipulation, or botnets.

(2) Users are accountable for the reputation of their assigned IP address.

(3) We may revoke IP access without refund if misuse is detected.

(4) All IPs remain property of AteexCloud or its network partners.

(1) All active clients may participate in our affiliate program.

(2) Commissions are earned for each successful, valid paid signup.

(3) Payouts are processed monthly with a minimum withdrawal threshold (e.g., ₹500 or equivalent).

(4) Affiliates may not refer themselves or use bots/fake accounts.

(5) Violations result in forfeited commissions and removal from the program.

(6) Program terms may be revised at any time.

As a user of AteexCloud, you are solely responsible for managing and monitoring your account, including but not limited to service status, unpaid invoices, and credit balance.

It is your responsibility to log in to the billing panel regularly and check for active services, upcoming renewals, and unpaid invoices.

AteexCloud is not liable for any service suspension, termination, or data loss caused by your failure to check or pay invoices on time. Claiming that you did not log in to check your account is not a valid excuse for missed payments, expirations, or cancellations.

You are also responsible for ensuring that your account maintains a sufficient credit balance to prevent service interruptions.

While email notifications are sent for invoices, renewals, and suspension warnings, it is your responsibility to ensure that your registered email address is functional, monitored, and not blocking our messages.

AteexCloud is not responsible for any actions, delays, or negligence caused by a third party (e.g., friend or assistant) managing your account on your behalf unless explicitly authorized by us in writing.